…
⚠ SLA missed
Past SLA, unresolved
…
🔴 Due ≤7 days
Breach imminent
…
🟡 Due 8–14 days
Needs attention soon
…
✓ On track
SLA >14 days out
…
— No SLA
Not SLA-tracked
Priority mix
Age distribution
Queue health — median age & stale tickets by stage
Age by priority — median days open
Tickets by department
Upcoming SLA dates — most urgent first
Defect list
| Key | Summary | Type | Stage | Dept | SLA | SLA date | Status | Priority | Reporter | Age | Last update | Product | Area | Customer |
|---|
Top reporters — volume, department, SLA & queue health
| Reporter | Dept | Total | Bug | Story Bug | Has SLA | SLA missed | Due ≤7d | Has Customer | Stale >90d | Median age | SLA coverage | Volume |
|---|